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The Support Services Manager is a key leadership role responsible for overseeing and optimising the business support functions to both clients and the organisation. This position plays a critical role in ensuring efficient and effective support services to enhance the overall operational performance of the business. The Support Services Manager will be a primary stakeholder; managing a team of staff and collaborating across departments to deliver accurate, reliable and high-quality support to all internal and external contacts. An outline of the job and what it will entail is stated below:
• To ensure tasks and projects are conducted in accordance with Company procedures.
• Be responsible for the completion and submission of projects or tasks assigned to the Support Services Team, in accordance with project requirements.
• Recognising and meeting internal and external deadlines and providing effective and informative updates to other stakeholders throughout the life of a project.
• Liaise with the Head of Departments, Sub Team Leaders and Directors appropriately to ensure an efficient support service function.
• To oversee and provide administrative support to the wider business.
• Lead, mentor, and supervise the Support Services Team members, ensuring they are well-trained and motivated to provide exceptional support services to the business as a whole.
• Provide clear instruction to Support Services staff so they understand how to contribute to the corporate aims and values of the business. To always lead by example.
• Process improvement; continuously evaluate and improve the company’s support processes and procedures to enhance efficiency and quality. Implement best practices to streamline workflows and be proactive in communicating new ideas to other key stakeholders within the business.
• Resource management; manage and allocate resources effectively to meet departmental goals as well as deadlines elsewhere in the business when support is being provided. System Development
• To ensure all tasks and projects are performed at the appropriate time and both internal and external deadlines are met.
• To set out a job plan to complete these assignments with a view to making the task as straight forward and efficient as possible.
• Ensure all members of the Support Services Team are aware of individual project requirements, drawing upon individual’s skills and attributes to encourage individual development and growth.
• Ensuring appropriate team staffing levels and to ensure available staff time is used efficiently and effectively each day.
• Support with recruitment and training of Support Services Team members
• Monitor and maintain high-quality support standards.
• Establish and track key performance indicators (KPIs) to assess the team's performance.
• Conduct regular assessments of each team member’s competence, motivation and required support and resources and where ‘gaps’ versus the job specification are observed, take proactive and specific action to rectify via the creation of a personal development plan and ongoing performance management.
• Ensure the defining and the agreement of formal objectives for all direct reports, monitoring and feeding back to individuals.
• Monitor individual performance and ensure all individual KPIs are met.
• Provide regular feedback to all team members on their performance via informal ‘1:1’s
• New Business Development  -To form good professional relationships
