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In this role, you’ll maintain and develop a portfolio of new and existing clients by providing high-quality advice with a focus on client retention.
You will coordinate the administration of employee benefit programs such as basic and major medical coverage, dental insurance, group life insurance, pension plans, and other benefits for the client. Consult with and advise employees on eligibility, provisions, and other matters related to benefits. Maintains benefits records and documents. Assists in the preparation of employee benefits booklets and other employee benefit communications.
Required:
- An understanding of healthcare products
- Experience of working in a similar client facing role
- Experience with telephone customer service
- Proficiency in using Microsoft suite.
- Strong verbal and written communication skills at all levels, both internally and externally.
- Excellent organisation skills, with the ability to work to tight deadlines and manage multiple tasks.
- High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation
