Tenant Liaison Officer

Niyaa People Ltd

Posted 4 days ago, valid for a month

Bristol, City of Bristol BS1 4RN, England

£35,000 per annum

Full Time

Retirement Plan

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Sonic Summary

An established property services business in Bristol is seeking a Tenant Liaison Officer to enhance their team.
The role offers a salary range of £30,000 to £35,000 and requires experience in social housing or as a Housing Officer.
Responsibilities include addressing resident queries, resolving complaints, and coordinating work appointments with tenants.
Candidates should possess strong written and interpersonal skills to effectively liaise with tenants and the customer service team.
The position also provides benefits such as a pension scheme, opportunities for career progression, and involvement in significant projects.

We are currently working with an established property services business within Bristol who are looking to add to their great team. Within this role you will be making a direct difference to the quality of peoples lives. If you are an experienced Tenant Liaison Officer/ Housing Officer or working within Social Housing please apply bellow.

Tenant Liaison Officer
Salary: £30,000 - £35,000
Location: Bristol

As a Tenant Liaison Officer, you will be:

Main point of call for all escalated resident queries and complaints.
Investigating and resolving all formal complaints, working closely with the team.
Liaising regularly with tenants to ensure all complaints are dealt with, ensuring they are updated on works progress.
Reducing the number of formal complaints being raised, preventing any issues.
Liaising with tenants to arrange work appointments.
Working closely with the customer service team, achieving team targets as well maintaining productivity for individual targets.

To be successful in this Tenant Liaison Officer role, you will need to:

Be an experienced Tenant Liaison Officer/ Housing Officer/ Social Housing Background
Be experienced in social housing or have worked on a social housing contract.
Strong written, oral and interpersonal skills.

The benefits of this Tenant Liaison Officer role are:

Pension Scheme
Buy / Selling of Annual Leave
Great team environment.
Big projects to get involved in.
Career progression opportunities.

If you would like to apply for this Tenant Liaison Officer role please apply here or send your CV to or call 07488 866 705

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Tenant Liaison Officer

Tenant Liaison officer

Tenant Liaison Officer

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