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Customer Service/Transport Administration Assistant.
About the Role:
We are looking to recruit a Transport Administration Assistant for our Avonmouth site. The ideal candidate will have experience in working in the following construction sectors:
- Customer service
- Administration
- Transport – Strong knowledge of Bristol and Surrounding areas
Experience in Transport is not essential, we are willing to train the right candidate, however, the candidate should have a strong knowledge of Bristol and the surrounding areas. It is more important to have a good attitude with a willingness to help/learn, with a professional phone manner to deal with a variety of circumstances/enquiries.
As a Transport assistant, you will be required to assist the Transport & Customer Service Manager with duties to include:
Overview:
- Giving excellent customer service and keeping customers updated with orders.
- Managing and responding to queries over the phone and via email promptly.
- Liaising between partner depots and ensuring seamless processes.
- Communicating with customers on status of orders and deliveries.
- Booking delivery dates for orders, processing customer orders via an online delivery portal
- Updating key spreadsheets i.e. Monthly agency usage, PAYE and Self-employed driver hours, ETA delivery spreadsheets
- Be able to liaise with drivers, and assist the Transport Manager with all daily tasks required
- You will be organised and efficient - this is a fast paced environment.
- Some finance related aspects of such a role, i.e. familiar with costing jobs, liaising with Accounts on any information they require, providing quotations
- Processing delivery paperwork & manifests in accordance with daily timescales
Attributes:
- Excellent written and verbal communication skills
- Strong Excel skills
- Track record of excellent customer service
- Excellent Administrative skills, with attention to detail
- Transport experience would be a bonus
- Operational experience would be a bonus
Work Schedules / Other:
- Travel Requirements: Core office hours are 08:00 – 13:00 hrs, Monday – Friday
- Office based role- On-site Parking
- Permanent position
