Customer Account Coordinator

Customer Account Co-ordinator

Bristol

Up to £30,000 doe

Permanent

Our client is looking for an Account Coordinator working as part of the commercial team to be the internal voice of the customer ensuring their requirements and expectations are known

Key Responsibilities – Customer Account Coordinator

• Communicating with customers to support and understand their requirements
• Incoming Business Telephone calls and connections to Department staff
• Maintaining customer data if appropriate and ensuring systems are up to date
• Work closely with Production Control and Production to balance the orderbook into a production plan.
• Ability to analyse potential delivery concerns from data provided
• Working closely with internal stakeholders to meet customer dates
• Negotiating order book changes with client as appropriate, including price and timing
• Reacting promptly and appropriately to any customer concerns, escalating as and when required
• Attend client meetings/progress calls as appropriate
• You may be required to work alternative shifts / hours
• You may be required to perform any other reasonable duties/specific projects from time to time and as directed by management.

Qualifications & Requirements – Customer Account Coordinator

• Previous Commercial experience
• IT literate, preferably MS Office 365
• Excellent communication skills
• Well established negotiation skills
• Ability to create and maintain accurate records
• Well established negotiation skills
• Good attention to detail
• Good relationship building skills
• Previous aerospace industry experience [desirable]
• Knowledge of engineering drawings and specifications [desirable]
• Business qualification
• Knowledge of MRP/ERP systems

What we can offer – Customer Account Coordinator

• Salary: Up to £30,000 per annum DOE
• 25 Days Annual Leave + Bank Holidays
• Company Pension Scheme [Salary Sacrifice available]
• Simply Health cash plan
• DIS Benefit
• EV Scheme
• Cycle to Work Scheme
• Employee Referral Scheme
• Enhanced Family Friendly benefits
• EAP

For more information on this role, please contact Zoey Bunn on or send a copy of your CV to

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Candidates who are currently a Client account specialist, customer relationship coordinator, account support specialist, key account coordinator or a customer support coordinator may be suitable for this position

For details of other opportunities available within your chosen field please visit our website

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.