Trainee Customer Account Manager

Trainee Customer Account Manager, Bristol

Salary circa £24,000 per annum

Talent84 are delighted to be supporting a thriving electrical distributor with their search for a Trainee Customer Account Manager. Reporting to the Branch Manager, the successful candidate will be responsible for handling customer accounts, cultivating strong relationships with clients and providing excellent support to clients. This trainee role is ideal for someone with customer-facing experience, such as in retail, who is looking to take the next step in their career and grow professionally.

Responsibilities

• Taking calls from customers and assisting with enquiry in timely manner
• Assist customers with order placement, tracking, cancellations, and modifications to ensure seamless buying journey for the customer
• Build and maintain robust relationships with clients, promoting customer loyalty and satisfaction
• Develop excellent understanding of product portfolio to ensure best solution is offered to clients
• Act as a clear communication channel between clients and internal teams, ensuring customer satisfaction and timely delivery of efficient solutions
• Stay up-to-date on industry trends, market developments, and competitor offerings to maintain a competitive edge

Key Criteria

• Experience in a customer facing environment
• Enthusiastic about career progression
• Confident and able to negotiate
• Excellent communication and IT skills
• Strong problem-solving skills and the ability to develop innovative solutions to meet customer needs