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Juice Recruitment is excited to be supporting a security company in their search for an Alarm Receiving Centre (ARC) Operator to join their team.
This is a fantastic opportunity to work in a professional, high-security environment, monitoring and handling various alarm types, including Intruder, Personal Attack (PA), Fire, and CCTV.
About the Role:
The ARC Operator will be responsible for providing excellent customer service in a telephone-based role, ensuring all alarms and incidents are managed efficiently. This is a great opportunity for someone who thrives in a fast-paced, call centre-style environment and enjoys problem-solving.
Key Responsibilities:
- Monitor and respond to various alarms, including high-priority/life-critical and non-life alarms.
- Process incoming calls and liaise with customers, clients, and security companies.
- Provide helpdesk support to clients and store staff.
- Accurately update and report on client records and information.
About You:
- Confident IT skills, including experience with Microsoft Office, email handling, and accurate data inputting into a system.
- Strong telephone manner with excellent communication and listening skills.
- Self-motivated with a willingness to learn and a strong work ethic.
- Ability to manage internal and external relationships effectively.
- A valid CCTV SIA licence is desirable; however, company-funded training is available for candidates willing to obtain the qualification.
What’s on Offer:
- Shift Pattern: Continental 12-hour shifts (4 on, 4 off, nights). Hours: 19:00 - 07:00.
- Training: Full training provided, with ongoing development opportunities.
- Overtime: Available but not compulsory.
- Requirements: Candidates must undergo a five-year employment reference check, a police (CRB) check, and a credit check.
- Transport: A driver’s license is desirable due to location unless based in the Hengrove, Bishopsworth, or Whitchurch areas near to (BS14).
If you are looking for a rewarding role within a secure and professional environment, we would love to hear from you!
