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The main purpose of this role is to manage the Retail Team and monitor the day-to-day running of the store. Generate sales through Retail and Trade customers, concentrating on reaching sales targets and increasing profits. Stock control and merchandise along with staff training and to follow Company health and safety policy.
MAIN RESPONSIBILITIES
- Manage and motivate the staff according to Company policies and employment laws.
- Manage costs and overheads, monthly sales margins and targets and all factors affecting the
- profitable performance of the store.
- Train and develop new and existing staff members.
- Manage and improve staffs selling and customer service interaction with consumers to optimise and
- sustain sales performance, profitability and customer satisfaction.
- Seek and continuously develop knowledge and information about customer activity, pricing and
- tactics and communicate this to relevant departments in the Company.
- Maintain and develop trade relationships to drive sales.
- Ensure relevant HR procedures are followed (appraisals, performance management etc.).
- Efficiently and within Company timescales store paperwork/record data.
- Manage cash, payment systems and banking in accordance with Company procedures and policies.
- Monitor day to day procedures of the store.
- Attend meetings and contribute to Company strategy and policy making as required.
- Delegate tasks as appropriate.
- Proficiently deal with customer complaints.
- Increase new sales through trade enterprises.
- Process sales and orders.
- Plan and implement POS, store merchandising, layout and customer flow to maximise sales,
- customer satisfaction, appearance, image and ergonomics for customers.
- Key holder, responsible for opening and closing the store.
- Build and develop store displays.
- Manage security and health and safety pertaining to staff and customer awareness.
- Ensure excellent standards of housekeeping are maintained together with the condition of all
- equipment, fixtures and fittings within the shop.
- Ensure competent and timely stocktaking/stock management is undertaken.
- Recruit new staff members in conjunction with the Human Resources department.
- Continually learn about new products and ranges and train staff.
- Liaise with purchasing department and identify product gaps.
- Manage and maintain effectiveness of IT and other essential in-store systems.
- Develop personal skills and capability through on-going training as provided by the Company or
- elsewhere, subject to Company approval.
- Help Marketing track where footfall has heard of our store.
- Target increased sales by adding grout/adhesives and other accessories to tile sales.
- Target the sales of identified Clearance ranges.
- Control discounts given by the Retail Sales Team.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an employment agency for this vacancy
