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- You will be professional and commercially astute with a passion for customer service, people management and a strong desire to succeed
- Product knowledge that leaves others behind, living and breathing the products you sell
- Customer service you believe in, not because you have to, every customer must walk out feeling they have had a personal shopping experience
- Commercial awareness is a must, you must also be able to read and understand the reports and figures as well as knowing what makes a store look outstanding
- Understanding your customers’ needs as well as the offerings from your competitors should come naturally to you
- Customer focus when making all decisions, ensuring the customer is at the heart of all operations in store
- Excellent people management skills, with the ability to motivate and gain respect from your teamIdeally experience of the premium service market or a very clear understanding of it
- Inspire the team to achieve store targets through coaching, delivering constructive feedback and teamwork in a high energy atmosphere
- Monitor store performance and make recommendations to improve results, working with the owners to develop the product offering
- Communicate store performance and company updates to the team
- Encourage a customer service culture, ensuring the team delivers sound fashion consulting at all times
- Proactively seek out customer feedback and make recommendations to improve customer service
- Ensure all difficult customer issues are resolved effectively and in a timely manner
- Build rapport and be approachable and helpful to both customers and staff
- Actively coach and develop the team to support internal succession
- Monitor controllable costs and take action where appropriate
