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Housing Advisor needed!!
If you're a hard-working, reliable person then we want to hear from you.
* Salary: 34,314.00
* Location: Bristol, BS1
* Hours: Monday to Friday, 9am - 5pm
Purpose of the job
To prevent and relieve homelessness amongst citizens by assessing the level of need of individuals & families presenting as homeless or at risk of homelessness, to determine the appropriate pathway to support them in line with the council's statutory duties, and work with them & third parties to resolve their housing difficulties.
Key job outcomes/accountabilities
* Investigate & assess applications from single people & families that present to the service as homeless or at risk of homelessness to decide on and fulfil the council's statutory duties.
* Co-ordinate and proactively manage a caseload of citizens in housing need and work with them to resolve their housing difficulties, including those that may have complex needs and referring to appropriate services where necessary.
* Apply high standards of customer service, critical thinking and a problem-solving approach when working with vulnerable citizens, tenants, landlords & colleagues, to achieve positive housing outcomes for those with housing need.
* Provide authoritative advice and information to tenants and landlords on statutory rights and tenancy law.
* Promote a range of housing initiatives/options to prevent & relieve homelessness, and for homeless households, consider alternative options to the use of temporary accommodation.
* To identify and actively facilitate mediation and conciliation opportunities between citizens and third parties, to prevent homelessness.
* Secure appropriate accommodation & support services for citizens in housing need.
skills
* Office working for first 3 months of probation. *Important*
* Enhanced DBS Children and Adults
* Some knowledge the homelessness legislation (not extensive)
* Ability to manage challenging behaviour.
* Main base is Temple St Bristol - need to be able to commute.
* Good IT skills, have to use multiple systems.
* Analytics thinking. Getting to the route of the issues.
* Work well within a team. Great support from colleagues / managers
If you are interested please apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
