Contract Manager Housing response

Our client in Bristol, seeking a Contract Manager - ( Housing Response and Maintenance ) continues to have a fantastic year full of growth and opportunity company wide. They are excited to announce they have secured another long-term contract enabling them to open a new Response/ Maintenance Team , based in their already established Bristol Business.

• They have been an established and leading property services company for over 75 years, based across England and Wales, in over 18 locations and 32 Business Units, so very well established .
• Their main customer base is Social Housing and Council/ Local authority , Housing Associations and this is a reactive maintenance contract and the housing stock is very concentrated within Bristol area therefore not much widespread travel.
• The main criteria are ideally someone with reactive maintenance experience with relevant experience in managing direct trade teams from a similar role/environment and industry
• £54,900 inc car allowance, (6.5K) plus a private mileage scheme and fuel card , pension, healthcare, life insurance + profit share (last year 12%)
• Of course this type of experience working on a social housing contract is the goal but they can consider other transferrable industries (if you have response/reactive experience) for example retail (supermarket frameworks) even telecoms or rail - so used to managing high volumes of low value works.

A friendly, can do , enthusiastic personality would suit the culture of their business. Someone who is honest , confident, hardworking, genuine - this is equally as important as the experience.

Ultimately, they are a commercially focused business, but focus on people, sustainability, and exceptional client delivery/customer satisfaction to achieve this. They seek a Contract Manager to genuinely share in this ethos and to actively impact their commercial success from the very beginning of a new contract set up.

We are seeking a dynamic and proactive individual who will play a key role in leading, engaging, and empowering the team and who is dedicated to ensuring a quality delivery to their customers and clients.

This role presents a fantastic opportunity for a Contract Manager looking to be part of something new and innovative, supported by the solid structure of the business offering job security, fantastic benefits, and development opportunities.

Benefits:

• Be part of the company profit share scheme (12% of base salary achieved last year)
• Private mileage scheme and fuel card
• Let us help you prepare for your future with an enhanced employer pension contribution of up to 7% OR a savings scheme
• Life, Medical and Permanent Health Insurance
• Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year
• Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice

The Contract Manager role:

• Incentivising and motivating directly employed labour while, on occasion, engaging and managing subcontractors for specialist works. Supporting your employees is critical to this role, and ensuring you have a happy, motivated workforce is imperative, as is investing in your team's development.
• Instilling ownership and responsibility in your teams (Supervisor, Foreperson, Tradespersons) to support the successful delivery of response works to the expected standards, on time and to budget, whilst always ensuring that customer satisfaction and KPIs are achieved. To measure your KPIs, you will complete weekly and monthly reports to analyse and review any trends that require your attention.
• Manage and oversee a high volume of response and maintenance jobs, ensuring they are communicated, delivered and managed efficiently. Completing snags where required and ensuring client satisfaction at all times.
• Ensuring and enforcing Health and Safety measures are in place and monitored
• Build relationships both internally with all teams and with the client; we encourage commercial and operational teams to work very closely together to ensure a successful and collaborative delivery.

What will I bring to the Contract Manager role?

• Relevant experience in managing direct trade teams from a similar role/environment and industry
• Your ability to multitask, find tangible, workable solutions and manage several KPI variables so that targets are achieved via our delivery model
• A sound working knowledge of Health and Safety requirements, with a current SMSTS
• An understanding of the impact that operations can have on cost and risk management
• A trade background (all trades considered to NVQ level 2 or equivalent) preferred but not essential.

Additional benefits:

• Annual pay reviews
• Enhanced maternity/ paternity pay
• Training and development opportunities
• Trade discounts from our preferred suppliers for you and your friends and family
• Specsavers vouchers