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Are you looking to join a dynamic public sector organisation based around the Bristol area? If so, this opportunity might be perfect for you!
The successful candidate will prevent and relieve homelessness amongst citizens by assessing the level of need of individuals & families presenting as homeless or at risk of homelessness, to determine the appropriate pathway to support them in line with the organisation’s statutory duties, and work with them & third parties to resolve their housing difficulties.
This position is a permanent contract with a generous benefit package. The role is office working for first 3 months of probation.
Duties and Responsibilities but not limited to:
- Investigate & assess applications from single people & families that present to the service as homeless or at risk of homelessness to decide on and fulfil the organisation’s statutory duties.
- Co-ordinate and proactively manage a caseload of citizens in housing need and work with them to resolve their housing difficulties, including those that may have complex needs and referring to appropriate services where necessary.
- Apply high standards of customer service, critical thinking and a problem-solving approach when working with vulnerable citizens, tenants, landlords & colleagues, to achieve positive housing outcomes for those with housing need.
- Provide authoritative advice and information to tenants and landlords on statutory rights and tenancy law.
- Promote a range of housing initiatives/options to prevent & relieve homelessness, and for homeless households, consider alternative options to the use of temporary accommodation.
- Identify and actively facilitate mediation and conciliation opportunities between citizens and third parties, to prevent homelessness.
- Secure appropriate accommodation & support services for citizens in housing need.
Personal Requirements:
- Some knowledge the homelessness legislation (not extensive). Could be found through experience not directly associated with homeless legislation (social care).
- Ability to manage challenging behaviour.
- Complex needs, addictions, dual diagnosis, are there any issues.
- Substantial and relevant experience of interviewing/holding difficult conversations with members of the public, including those with challenging behaviour.
- Experience of working with other organisations and the voluntary sector in a professional capacity to achieve positive outcomes.
Working Hours: 37hrs per week / 9:00am - 17:00pm
Salary: £34,314.00 - £37,938.00 per annum
