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Job Description:
Title: Senior Admin Support Officer (Admin and Clerical)
End Client:- Bristol City Counsil
Location: Floor 3, City Hall, BS1 5TR
Rate: £14.60 per hour PAYE
Hours: 37.00 hours a week.
Contract: 3 months
Job Description
Key job outcomes/accountabilities
- Coordinate a complex area of administration, taking ownership and responsibility for the end-to-end processes.
- Under direction from the Team Manager, deploy and plan resources to maximise efficiency of business support services and responsibility for day-to-day operational issues.
- Actively promote the council's values: Dedicated, Respect, Ownership, Curious, Collaborative.
- Make real time service decisions in response to operational issues in line with local procedures and established guidance.
- Respond to enquiries from internal and external customers and stakeholders including escalated issues, taking responsibility for satisfactory resolution.
- Provide information, data and advice on complex business support matters and carry out, monitor and reconcile financial transactions.
- Monitor service compliance with local guidance and legislation.
- Own and drive forward process improvements.
- The provision of administrative advice which could include a specialist area.
Key job outcomes/accountabilities
- May supervise, direct or provide guidance to staff including allocating and checking work.
- To communicate effectively with colleagues, senior management, internal customers and external agencies. May involve direct contact with citizens of Bristol including escalated or emotive issues in challenging circumstances.
- Use discretion in the deployment of resources and in the provision of service to customers with rules and guidelines.
- Deal with escalated issues.
- This is a hybrid role that may require travel to different sites.
- To manage own performance and to maintain a high standard in the following competency areas: Teamwork, Customer Service, Delivery, Change, Interpersonal Skills, Planning and Organising, Problem Solving and Decision Making, ICT Skills, Administrative, Project Management, Analytical.
Additional information: For this role it is necessary to undertake a basic DBS check.
Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.
