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Applications Engineer
Salary: £48,000 - £53,000 + excellent company benefits
Location: Bristol (Hybrid/flexible working)
Permanent/full time
We're seeking a dedicated Application Engineer/Product Specialist to join our Bristol-based team. This is a fantastic opportunity to work with a range of innovative technologies and play a key role in delivering excellent IT services for internal users and public-facing platforms.
Technical Skills
- Experience with ownership of enterprise level cloud based Products, Services or Applications
- Knowledge of modern tools and methodologies that help shape the organisations ability to provide business insight
- Experience of Business Intelligence (BI) tools
- Experience of Agile delivery methodologies
- Source Control Management, such as Azure DevOps, Git
- Continuous integration and continuous delivery
- Awareness of PowerShell / Python scripting
- ITSM toolset knowledge
- Asset management principles and processes
- Power Platform
- Microsoft Azure
- DevOps as a practice experience
Responsibilities
Responsibility Outcome
ITIL Process
- Acts as the Application Analyst, responsible for:
- Managing the services they are responsible for throughout the lifecycle
- Contributing towards the designing, testing, operating and improving of services.
- Acts as an Availability Manager, responsible for:
- Defining, analysing, planning, measuring, and improving aspects of the availability for their services
- Ensuring that all infrastructure, processes, roles etc. are appropriate for the agreed service level targets for availability of the endpoints
- Acts as 3rd Level Support, responsible for:
- Takes over incidents which cannot be solved immediately with the means of 1st level support
- If necessary, will request external support, e.g. from software or hardware manufacturers, restoring failed services as quickly as possible
- Persistent Problems are proactively identified and passed to the ITIL Problem Manager (IT Product Manager)
What You'll Do
As a Product Specialist, you'll provide support, maintenance, and development for a variety of IT products and services. This will include:
- Managing the lifecycle of IT services and contributing to their improvement.
- Providing top level support for complex issues and escalating where necessary.
- Participating in the rollout of new technologies, leading and supporting their adoption across the organisation.
- Ensuring services are robust, reliable, and meet the organisation's needs.
What We're Looking For
To succeed in this role, you'll need:
- Experience with managing enterprise IT products, applications and services.
- Knowledge of ITIL processes and Agile delivery methods.
- A proactive, problem-solving approach and enthusiasm for learning about new technologies.
What We Offer
- Opportunities for ongoing professional development, including certifications and formal training.
- A collaborative working environment that values your input and encourages flexible, agile working.
If you're looking for a varied and rewarding role with plenty of scope to grow, this could be the perfect opportunity for you.
--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
