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Software Support Engineer

Langham Recruitment
Posted 11 days ago, valid for 6 days
Location

Bristol, City of Bristol BS1 6WS, England

Salary

£27,000 - £37,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The Software Support Engineer position focuses on providing technical support for advanced automotive engineering systems, ideal for graduates in mechatronics, robotics, or automotive fields, or those with relevant technical experience.
  • Candidates should have a degree in automotive, mechatronics, robotics, or a related engineering discipline, along with a solid understanding of automotive systems and technology.
  • The role involves resolving technical issues, responding to support tickets, and delivering training to customers on product usage.
  • This position offers a competitive salary, though the specific amount is not mentioned in the job description.
  • Additionally, the job comes with benefits such as a generous pension plan, opportunities for progression and training, increased holiday entitlement with service, and a bonus scheme.
Software Support Engineer - Automotive Technology - C++

Always working with cutting-edge technology, our client has an enviable reputation as a world leader, in developing advanced engineering products within the automotive technology industries.
This role offers a great opportunity for a graduate with a mechatronics, or robotics, or automotive degree OR someone with technical product experience and looking to progress into a more robust role, working with simulation software and automotive hardware.

As a Software Support Engineer, you will be supporting customers with technical support on multimillion-pound, state-of-the-art advanced automotive engineering systems. This will involve resolving technical issues on the phone, responding to tickets for product support, and providing training and coaching on how to successfully use the products.


Duties will include:

  • Provide technical support to customers via various channels regarding advanced systems, including installation, configuration, operation, and troubleshooting.
  • Help to Diagnose and solve technical problems reported by customers
  • Support customers remotely by guiding them through troubleshooting procedures and providing step-by-step instructions.
  • Provide training sessions to customers on updates and new features as well as issues they may be having
  • Build and maintain strong relationships with customers, understanding their needs and expectations.

Qualifications and Skills :

  • An automotive / mechatronics / Robotics / or any computer science, electronics or engineering-related degree
  • Appreciate of Automotive systems or technology, control systems or sensors
  • Good communication skills to enable effective communication with customers

Benefits:


  • Incredibly generous pension
  • Great progression and training scheme
  • Holiday increasing on years of service
  • Bonus scheme

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