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Software Support Engineer

Langham Recruitment
Posted 2 days ago, valid for a month
Location

Bristol, City of Bristol BS1 6WS, England

Salary

£27,000 - £37,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The Software Support Engineer position focuses on providing technical support for advanced automotive engineering systems and requires a degree in mechatronics, robotics, or a related field.
  • Candidates should have a strong understanding of automotive systems and excellent communication skills to effectively assist customers.
  • This role involves troubleshooting technical issues, guiding customers through procedures, and conducting training sessions on product features.
  • The position offers opportunities for career progression and comes with a generous benefits package, including a pension and a bonus scheme.
  • The salary for this role typically ranges from £30,000 to £40,000, and candidates are expected to have at least 1-2 years of relevant experience.
Software Support Engineer - Automotive Technology - C++

Always working with cutting-edge technology, our client has an enviable reputation as a world leader, in developing advanced engineering products within the automotive technology industries.
This role offers a great opportunity for a graduate with a mechatronics, or robotics, or automotive degree OR someone with technical product experience and looking to progress into a more robust role, working with simulation software and automotive hardware.

As a Software Support Engineer, you will be supporting customers with technical support on multimillion-pound, state-of-the-art advanced automotive engineering systems. This will involve resolving technical issues on the phone, responding to tickets for product support, and providing training and coaching on how to successfully use the products.


Duties will include:

  • Provide technical support to customers via various channels regarding advanced systems, including installation, configuration, operation, and troubleshooting.
  • Help to Diagnose and solve technical problems reported by customers
  • Support customers remotely by guiding them through troubleshooting procedures and providing step-by-step instructions.
  • Provide training sessions to customers on updates and new features as well as issues they may be having
  • Build and maintain strong relationships with customers, understanding their needs and expectations.

Qualifications and Skills :

  • An automotive / mechatronics / Robotics / or any computer science, electronics or engineering-related degree
  • Appreciate of Automotive systems or technology, control systems or sensors
  • Good communication skills to enable effective communication with customers

Benefits:


  • Incredibly generous pension
  • Great progression and training scheme
  • Holiday increasing on years of service
  • Bonus scheme

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