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An exciting opportunity has arisen for an outstanding Retail Sales Adviser to work in one of our client's inspiring, design-led tile showrooms.
Their showrooms offer a wealth of ideas and their sales team is passionate about creating a fantastic shopping experience for all of their customers.
The focus is on combining expert knowledge with a friendly and welcoming approach as well as having a passion for helping people transform their homes with beautiful tiles.
They are looking for the right salesperson to join their team and manage the day-to-day running of the showroom, and the sales team and actively sell their extensive portfolio of premium tiles.
If you enjoy working in a busy, fast-paced environment and have excellent communication and interpersonal skills, this may be the right opportunity for you.
The ideal candidate will be a natural leader and brand advocate, able to successfully represent the core values of excellent customer service, as well as showcase experience and knowledge of tiles and interiors.
With a commitment to continual growth and development, now is an exciting time to join the team.
JOB TITLE: RETAIL SALES CONSULTANT
DEPARTMENT: RETAIL BASED: BRISTOL RETAIL SHOWROOM REPORTS TO: RETAIL MANAGER
PURPOSE OF THE ROLE Part of the Retail Team, the incumbent is responsible for providing knowledgeable help and advice to customers in a professional, personalised, and friendly manner.
MAIN RESPONSIBILITIES
Greet customers and ascertain what each customer wants or needs, without being overbearing.
Complete a sale efficiently, being able to accurately handle money, credit card transactions, etc. and provide the customer and the company with the necessary paperwork associated with the sale
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Continually learn about the product ranges.
Maintain records related to sales.
Watch for and recognise security risks and thefts, and know how to prevent or handle these situations.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the showroom and its merchandise.
Describe the range of products and explain their use, operation, and care of them to customers.
Ticket, arrange, and display merchandise to promote sales.
Take delivery of stock from the main warehouse and store appropriately.
With the help of the rest of the team, ensure good housekeeping is maintained - a clean and tidy shop is essential.
If required, help customers to their vehicles with the purchased product
Inventory stock.
Endorse and promote a positive and conscious health and safety culture within the Company. Ensure always take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
Ensure compliance with all health and safety, quality, and human resource policies and procedures of Original Style. These are the main functions of the job but employees may be required to carry out other duties as may be reasonably required.
PERSON SPECIFICATION To succeed in this role the person needs to:
- demonstrate excellent customer services skills
- have excellent interpersonal skills with the ability to liaise with customers to discuss a particular project or idea and develop a genuine understanding of the client's needs
- be able to suggest design concepts and proposals and present these to customers
- have the ability to adapt design skills to promote products
- be creative, imaginative, and energetic
- have a flair for design and colour
- be willing to learn about the product and be able to retain the information
- be able to convey information effectively and accurately
- have a good educational background, with the ability to understand basic mathematics (e.g. addition, subtraction, multiplication, division, calculation of areas)
- be willing to lift boxes of tiles
- work some weekends as part of the staff rota, working five days over a seven-day period
- be IT literate
- be a team player
- be reliable and able to work unsupervised. Experience in the home improvement sector is desirable
- A full (ideally clean) driving licence would be an advantage. REMUNERATION AND BENEFITS We offer a competitive salary and benefits including a contributory pension scheme, 23 days holiday (increasing to 26 days with service) plus public holidays, staff discounts, death in service cover, and Medicash Healthcare Cashplan (including shopping, travel, and gym discounts). In addition, there is structured training and the potential for career progression within our growing dynamic company
