Master Fitter

Master Fitter (Golf)

Description:

The Master Fitter is responsible for both custom fitting golf clubs to customer specifications while providing high quality customer service and the identifying, opening, training, and providing excellent service to Green Grass accounts.

Responsibilities:

• Provide exceptional customer experiences by properly custom-fitting potential customers, ensuring the best possible equipment for them.
• Maintain a positive, customer-focused attitude by listening, understanding, and responding to customer needs, offering creative solutions.
• Gather, input, and report customer-based data.
• Provide excellent follow-up to potential customers in a timely manner.
• Demonstrate strong communication and collaboration skills with team members.
• Increase revenue and profitability while meeting deadlines and maintaining an organized work approach.
• Maintain and enhance the brand image while achieving sales and KPI targets, both through our DTC Mobile channel and Green Grass Account Program.
• Identify potential Green Grass partners.

- Open and train these Green Grass accounts.

- Sell in products and conduct fitting events for them in collaboration with the Inside Sales Representative.

- Perform general maintenance and growth activities for these accounts.

• Manage and organise daily/weekly schedules in conjunction with team members to maximise revenue and efficiency.
• Input daily customer orders accurately and track all orders to delivery.
• Manage monthly product inventory.
• Demonstrate superior product knowledge.
• Perform other related duties as required.

Preferred Experience:

• Prior experience in golf retail sales and customer service.
• Previous club fitting experience.
• Experience in business development.

Essential Requirements:

• A genuine passion for golf.
• Full UK Driving Licence.
• Willingness to travel, the successful candidate will be based in one of the following locations:

Wiltshire, Gloucestershire, Buckinghamshire or Oxfordshire.

• Ability to spend approximately four nights per month away from home.
• Capacity to work independently, as the role involves lone working.
• A professional, positive and adaptable attitude.
• Team-oriented and highly enthusiastic.
• Charismatic, with a strong focus on delivering exceptional customer experience and a can-do approach.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and basic computer skills.