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Job Description:
Our client, a specialist in commercial coffee machines, has built a strong reputation for providing high-quality coffee solutions to businesses across various sectors, including hospitality, independent coffee shops, bars, and workplaces. With a commitment to innovation and excellence, they partner with leading brands to deliver exceptional products and services.
They are seeking a passionate and experienced Field Service Engineer. This role involves diagnosing, repairing, installing, and maintaining a range of commercial coffee machines. As the company enters a significant growth phase, this position offers an exciting opportunity to support the development of the Service Department. The company prides itself on its customer-centric approach, ensuring clients receive reliable support and tailored solutions to meet their coffee service needs.
Position: Field Service Engineer
Area: Bristol and Southwest Area
Salary: 30,000 - 40,000
Schedule: Monday - Friday Including Weekend cover (Rota - 1 in 4 weeks)
Benefits:
- Discretionary company bonus
- Company Van
- Company Pension
- Extensive Training
- Opportunity to earn overtime
- Employee assistance program including financial & mental health support plus staff discounts
- Additional days holiday for your birthday (subject to length of service)
Key Responsibilities:
- Install new commercial coffee machines and ensure they are set up correctly.
- Repair and maintain commercial coffee machines as needed.
- Conduct boiler inspections.
- Diagnose and fix issues to minimize future breakdowns and identify potential risks.
- Develop and maintain a strong knowledge of company products and machines.
- Accurately log jobs and complete required paperwork using the online system.
- Request and fit replacement parts when necessary, including processing warranty parts promptly.
- Provide excellent service aligned with the company's values and brand standards.
- Suggest ways to improve efficiency and reduce costs.
- Respond to customer inquiries politely and professionally.
- Collaborate with the Service/Technical Manager to support business growth and improvement.
- Follow all health and safety policies and standards.
Skills and Abilities:
- Experience working in a field-based commercial coffee Engineer's Role
- Experience of fixing a wide range of commercial coffee machines - including traditional espresso, coffee brewers, hot water boilers, bean to cup machines, and coffee grinders
- Excellent communication skills
- Competent using phones and laptops
- Genuine passion and interest for coffee and commercial coffee equipment
- Full UK Driving license
- PSSR Training preferred
If you're passionate about coffee and have the skills and experience we're looking for, we'd love to hear from you!
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