Network & Server Engineer

Job Title: Network & Server Engineer (£35 - £40k)

The Network & Server Engineer will be a hands-on experienced network and server professional who will report directly to the IT Team Leader, working closely with the Senior Leadership Team and other Department Managers. This is a Hybrid Role with a Minimum of 2-3 days a week in the office in Brixworth, Northamptonshire, NN6. 

Minimum 3 years experience in a Network engineering role.  All applicants must hold a full driving licence.

Role Description:

Maintains networking environment; participates in network installations and projects; including firewalls, switches and other network communications. Defining and enforcing network and security standards.

Maximizes network performance by troubleshooting network problems and outages, monitoring performance; collaborates with the network team on network optimisation.

Delivers proactive and early notification of potential and actual issues impacting service delivery. Provide frequent communication to leadership during and post incident to include root cause and corrective action plans.

Maintains and manages server infrastructure environment, cloud and on-premise.

Assists with advanced level maintenance actions including system back-ups, error log reviews, and integrity checks.

Uses data collected from a variety of management tools (SOC, network access control) to analyse events for the purposes of mitigating threats.

Serves as an escalation point for any unresolved issues or requests. Develops processes and procedures around disaster recovery and disaster recovery testing.

Takes accountability for assigned ticket requests throughout the life span of the support request and drives all tickets to completion within the established SLA.

You will be maintaining services on our Linux server fleet, patching the Linux fleet and replacing out of date or end of life software, liaising with the software department.

Documents work instructions, develops knowledge base, and reviews and improves support procedures and workflows.

Promotes continuous improvement by taking the initiative to identify issues and provide appropriate solutions and process improvements.

Deployment and support of Azure and Microsoft services. Server and desktop environments.

Deployment and support of Linux operating systems.

Cover for absent team members when necessary.  E.g. 1st/2nd line service desk tickets.

Knowledge of GDPR and data protection principles.

 Essential skills

• Firewalls FortiGate

  • Deploy, update (ACLs and firmware), maintain/Monitor

  • FortiAnalyser

  • FortiGate VPN/Zero trust.

• Cisco Switches

• Cisco WAF

• Full understanding of DHCP, DNS {Public and private)

• Linux Servers

  • CentOS, Rocky, Ubuntu

  • Ansible deploy, configure, admin

• Windows servers

  • 2008R2 through 2022

  • Active Directory

• Microsoft Azure experience

  • Deploy, update servers, networking and firewalls (ACLs and VPNs), maintain/monitor

• SSL Certs

• Documentation skills

Desirable

Google Workspace

Intune

PowerShell scripting

Sophos/Bitdefender/MS Defender

PRTG/Lansweeper

Qualys

Cloudflare

Experience with ISO 27001, PCI DSS, Cyber Essentials+

 Soft skills

Capability & willingness to show initiative and develop

Liaising with internal and external customers face-to-face and remotely 

Experience in operating within ITIL service desk environments

Resolving service desk tickets to defined SLAs & performing calmly under pressure

Maintain documentation & FAQs for user knowledge-base

Ability to spot service desk issue trends to mitigate root causes rather than fire-fight

A strong understanding of Cyber Security threats, best practices, “dos & don'ts”

Essential

Desirable

• 5 GCSEs, grade C or above, including Maths and English

• Managing SMEs on VMware, Networking

• Management of security risk & threat assessment

• Managing Network switches and firewalls

• Working knowledge of data protection & GDPR

• Full UK Driving License and be able to work from the office

• University degree in Network Engineering or similar

• CCNA

• Track record of delivering/maintaining ISO 27001:2013/2022, Cyber Essentials Plus & PCI DSS level 1 

• ISO 27001:2022 Foundation

To undertake any other duties as requested by your line manager commensurate with the level of the role. This document outlines the key areas of responsibility for the role, however we encourage every team member to support the team to enable the delivery and development of our business goals and fully contribute in ways which will support our business.