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Business service manager
Customer Service Manager

Customer Service Manager

Insight Select Ltd

Posted 4 hours ago, valid for 13 days

Bromley, Kent BR2 9HT, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

My client, a leading financial services organisation, is seeking a Customer Service Manager for a full-time permanent position with a salary range of £43,000 - £47,000.
The role involves managing a large team that provides administration support for customers and requires a minimum of two years' experience in a similar position.
Key responsibilities include developing service levels, training the team, managing complaints, and ensuring compliance with regulatory standards.
Candidates should possess strong communication skills and experience in managing a team, preferably within the financial services sector.
The position offers hybrid working, opportunities for professional qualifications, and excellent pension and bonus schemes.

Customer Service Manager / Full time / Permanent / £43,000 - £47,000My client, a leading financial services organisation, are looking for a Customer Service Manager to join them on a full time permanent basis. As a Customer Service Manager in this role you will be responsible for managing a large team who provide administration support for customers. You should be confident in communicating and have previous experience in managing a team.Role and Responsibilities:

Develop and maintain service levels in the department
Manage, train and develop your team and team leaders
Confidently identify training and development needs for individuals in the department
Ensure quality levels are met
Review and improve processes where necessary and update the team accordingly
Manage complaints
Ensure calls are monitored and reviewed regularly
Work to regulatory standards and ensure compliance levels are maintained
Monthly reporting on the department and its performance
Set targets in the department and ensure they are met

Essential Skills:

A minimum of two years’ experience in a similar role
Financial services experience would be preferred
Experienced in managing a team and conducting appraisals/ employee development
Strong communicator with great interpersonal skills
Previous experience in working in a regulated environment would be advantageous

Package:

£43,000 - £47,000 base salary
Hybrid working
Opportunity to gain professional qualifications
Excellent pension and bonus schemes

Customer Service Manager / Full time / Permanent / £43,000 - £47,000

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