Back to search
A Fantastic Opportunity for a Customer Services Administrator is available at a leading local financial Services Company
Hours : Mon-Fri 9.15 to 5pm and then following week Mon – Fri 8.30 to 4.15pm
Summary of Role
The purpose of the role is to provide administrative support services for the customers and Field force, from initial contact through to the end of the contract terms, and to provide excellent customer services measured against service standards. You will deal with a variety of calls, assessing and answering customer enquiries and responding to requests for information in a professional manner.
Key Responsibilities & Duties
- To answer and manage a large volume and variety of telephone enquiries
- To respond to customer correspondence by letter and email
- To liaise with our Customers, Financial Advisers and third parties, to process and administer instructions and enquiries.
- To work as a team to ensure that service standards are met
Knowledge, Skills and Experience
- Excellent telephone manner and customer service skills
- Strong written and oral communication skills
- Good computer skills
- Strong attention to detail
- Ability to work effectively within a team
- Good organisation skills and ability to prioritise to meet business deadlines
Desirable:
- Previous experience in customer service administration
- Previous experience in a financial background
- Previous call centre experience
Benefits :
Pension Plan
Bonus
Flexible/Hybrid working
Staff Savings
Other Competitive Benefits
