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A client based in Bromley is recruiting for an Administrator with a confident telephone manner, this role will be working in a team. Monday to Friday - 35 hours. The client also offers a 10% bonus and hybrid working 2 days at home 3 days in the office after successful training period.
The purpose of the role is to provide administrative support from initial contact through to the end of the contract terms, and to provide excellent customer services measured against service standards. You will deal with a variety of calls, assessing and answering customer enquiries and responding to requests for information in a professional manner.
Key Responsibilities & Duties
- To answer and manage a large volume and variety of telephone enquiries
- To respond to customer correspondence by letter and email
- To liaise with our Customers to process and administer instructions and enquiries.
- To work as a team to ensure that service standards are met
Knowledge, Skills and Experience
- Excellent telephone manner and customer service skills
- Strong written and oral communication skills
- Good computer skills
- Strong attention to detail
- Ability to work effectively within a team
- Good organisation skills and ability to prioritise to meet business deadlines
Desirable:
- Administration
- Confident telephone manner
- Previous experience in customer service administration
- Previous experience in a financial background would be an advantage but not essential
- Previous call centre experience would be an advantage but not essential
