Customer Service Scheduler

Customer Service Scheduler

Location: Bromley, BR2 9LB
Salary: £27K - £30K per annum, DOE
Contract: Full time, Permanent, Monday to Friday, 9am - 5pm

We are a South East London based air conditioning company; founded in 2013, who has grown by focusing on building strong relationships with their customers.

We are the go-to company for air conditioning in London, offering all-round services to cool and warm your building as required.

We are a friendly, welcoming team and we now have an open position for a Customer Service Co-ordinator to look after our client's needs in respect of air conditioning repairs and / or maintenance work.

You need to be able to work in a fast-paced environment and be keen and quick to learn new things.

The role requires a candidate who is highly organized, proactive and a natural communicator.

Main Responsibilities of our Customer Service Scheduler:

• Effectively managing all daily queries from engineers and customers via telephone, email and colleague referral
• CRM database management, ensuring that all notes are kept up to date and comply with GDPR regulations
• Scheduling work for engineers and monitoring this from start to completion
• Researching and ordering of parts as required, and monitoring their arrival time for booked/pending jobs
• Producing quotations, liaising with customers to assess & identify requirements, completing RAMS and permits, following up on engineer reports and all outstanding quotations in a timely manner

Experience and skills required

• An ability to build rapport with customers, engineers, suppliers and third parties alike
• Resilience, tenacity and the capacity to work to deadlines
• A flexible, hands-on approach to working, combined with a willingness to learn
• Ability to prioritise, organise yourself and others and the ability to plan your own workload
• Good working knowledge of Microsoft Office applications e.g. Word and Excel
• Previous experience in scheduling and diary management is a must
• Previous experience working for a small business within the construction and/or trade sector would be an advantage
• Excellent interpersonal skills, both written and verbal. Minimum education level - A-Level

What we can offer in return

• Annual Salary equivalent - £27 - £30k dependent on experience
• 20 days annual paid holiday + 8 days bank holidays
• Company pension after successful completion of probation

If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today!

No agencies please.