2nd Line Engineer Opportunity:Our trusted partner, a highly reputable cloud solutions provider, is hiring a second/third-line Service Delivery Engineer to provide BAU and Project Support in a fast-paced/dynamic environment. The chosen candidate must have demonstrable experience in tier 2 resolution at administration/configuration level across cloud, server, networking, and virtualization. Our client is paying up to £35,000 DOE + 15% bonus + benefits to be based near Bromley, Kent, onsite. You will be a good communicator and technically proficient. You will be able to provide strategic guidance to clients about technology and IT infrastructures and enable major business process changes through enhancements to clients' IT. You may also be called upon to provide guidance and technical expertise during design, selection, implementation, and technology selection.Responsibilities:

Engaging with clients to determine their technology requirements
Working with clients to deliver projects to a defined scope, quality, cost and timescale for outcome success.
Clarifying client system specifications, understanding working practices and the nature of the customers’ business.
Working at customer sites, liaising with staff at all levels within their organisation - good stakeholder management is therefore a pre-requisite.
Developing new technologies and then implementing these.
Presenting solutions in clear and consistent written or oral reports using Word, Excel and PowerPoint.
Designing, testing, installing and monitoring systems during the Project phase
Preparing documentation and presenting progress reports to customers following implementation.

The candidate will be technical proficient in the following areas:

Microsoft technologies, including Office 365 Cloud, Exchange Online and SQL; experience of designing and implementing MS Azure / AWS would be advantageous
Server Operating Systems, Active Directory, DNS, Group Policy
Virtualization technologies including Hyper-V or VMware
Network hardware including Routers, Firewall, Switches, Wi-Fi (Vendor Neutral)
IP/TCP hardware resolution at administration level
Storage including SAN, NAS, SCSI, iSCSI and Fibre Channel
Mobile Device Management, Security products
Backup and DR technologies with a strong understanding of BCP.

Package:

£30,000 - £35,000 depending on experience, 15% bonus, pension, holidays, salary reviews, career progression, training and certifications,

2nd Line Engineer

2nd Line Engineer (Hybrid)

2nd Line Engineer

2nd Line Support Engineer