NOC Analyst

Trust Payments has an exciting opportunity for a NOC Analyst to join their team.

Location: Bromley, United Kingdom, Hybrid
Salary: Competitive + Benefits

Job Type: Permanent, Full-Time, Shift work including night shifts

About Us:

Trust Payments is a global unified payment technology group that was formed in 2019, combining technology and financial services into an omnichannel solution. The new business model has enabled our organisation to establish itself as a major Fintech Payments group.

NOC Analyst – The Role:

The NOC Analyst is in control of monitoring the availability and performance of Trust Payments systems and services, both internal and customer facing, on a 24/7 basis.

The role holder will assess and investigate any issues, coordinating with internal teams and 3rd parties to ensure they address them both directly and through escalation processes.  

Given the 24/7 nature of this activity, shift work is expected. 

NOC Analyst – Key Responsibilities:

- Provide 24/7 monitoring services for a complex set of internal and 3rd party systems, processes, applications and connections 

- Monitor the reachability of all connections within the network, initiating troubleshooting to address any failures 

- Examine process and system functions and failures to quickly isolate and define problems 

- Communicate throughout any event, ensuring internal and external parties (including customers) are kept up to date 

- Track usage and maintain a trend analysis of system load, usage, and responses, allowing for proactive identification of issues 

- Perform diagnostic analyses of the application, network & related systems as and when required  

- Provide on-site and remote technical services as necessary to ensure continuing monitoring 

- Organise and prioritise their own workload, in line with business requirements 

- Work with their line manager to provide necessary documentation and reporting on actions -required/taken, including root cause investigation of issues 

- Contribute to the management of disaster recovery processes, providing assistance within any incident as required and directed by the incident manager 

- Comply with all legislation and codes of practice appropriate to the role

NOC Analyst – You:

Essential:

- Previous experience within a NOC environment or similar, on AWS or equivalent platforms

- Previous experience working and troubleshooting in a Linux/Unix environment

- Demonstrable ability to solve problems both proactively and reactively

- Ability to prioritise own workload

Desirable:

- Background in technology and knowledge of the Payment Business Industry 

- Understanding of Payment system capabilities and features 

- Programming skills (macros and scripts) 

NOC Analyst – Benefits:

- Opportunity to be part of a rapidly scaling and market leading Fintech business
- Flexible working
- Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as assisted by internally qualified mental health first aiders
- Family friendly enhanced benefits/policies
- Pension, Healthcare, Life Assurance
- Social events and team building
- Celebrations

Application Process:

We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
 
To submit your application for this NOC Analyst opportunity, please click Apply' now.