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We are seeking enthusiastic and motivated talents to join as 2nd Line Helpdesk in our Systems Support team. The successful candidate will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email or via phone.
About you
You will have proven skills in technical analysis, resolving issues in a timely manner and taking ownership of tasks allocated to you. You should also be able to work effectively with 1st Line Support and escalate issues to 3rd Line Support when necessary.
Key Responsibilities & Duties
- Strong understanding of Microsoft operating systems (eg Windows 10, Windows server), networking and Active Directory
- Experience with troubleshooting MS Office, antivirus software
- Analyse, prioritise and fix all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate
- Configure/decommission users
- Build and configure desktops/laptops
- Monitor and check backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment
- Monitor and check system logs
- Ensure anti-virus/anti-spam is current and kept up to date on all devices
- Assist 1st line where required
- Assist and participate in project work
- Ensure prioritisation of daily workload
- Assist with the rollout of software updates for both Head Office and Field users ·
- Oversee stock allocation in the Computer Room
Knowledge, Skills and Experience
- Good understanding of Windows 10/11
- Good problem solving skills
- Exceptional telephone manner
