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- Leading Law Firm - Bromley, Kent
- IT Support (1st line)
- Office based
- £25k-£28k
Seeking an experienced and skilled First Line IT Support to join an established IT team. They are looking for candidates with a can-do attitude and positive approach.
The ideal candidate will have a proven track record in an IT first-line support capacity, preferably within the legal field or a similar professional services environment. This role is pivotal in ensuring the smooth operation of IT systems and services, directly impacting the productivity and efficiency of the firm.
Key Responsibilities:
- Provide first-line technical support to the firm’s users, handling a variety of IT issues and service requests efficiently.
- Troubleshoot and resolve complex technical issues related to the firm’s key systems using AD, Microsoft 365 Admin Center’s, Citrix Cloud, and Remote Support Software.
- Act as a technical expert and trainer to all users
- Liaise closely with the senior IT support to resolve more complex issues, ensuring timely and effective resolution.
- Maintain accurate records of all support requests
- Participate in regular reviews and updates of IT support procedures to enhance service delivery and user satisfaction.
- Stay updated with the latest developments in IT support technologies and best practices, and proactively contribute to the continuous improvement of the IT support function.
Essential Skills and Experience:
- Extensive experience in a first-line IT support role, ideally within the legal sector or a similar professional services environment.
- Proficiency in using and supporting key systems, including basic knowledge of hardware, connectivity, telephony and domain joined systems.
- Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
- Excellent communication and interpersonal skills, with a strong customer service orientation.
- Ability to work effectively both independently and as part of a team.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- A proactive approach to learning and professional development.
Desirable Qualifications:
- Relevant IT certifications, degree (e.g., ITIL, Microsoft certifications) are advantageous.
- Previous experience within a law firm or legal services environment is highly desirable.
What We Offer:
- A competitive salary and benefits package.
- A supportive and inclusive work environment.
