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Our Bromley based company are looking for an IT Support Analyst to join the growing team.
The role is for someone that is looking for their next step in their career. At least a year’s actual support experience, not just answering a call.
This is a great opportunity to learn, grow and expanded your IT career
This is NOT for someone with over 5 years’ experience.
MUST BE ABLE TO DRIVE. You will be needed for site visits around the Southeast when needed
Salary: £25k - £30K depending on skills and experience
Requirement: Full UK Driving Licence
Are you an IT Support professional with at least a year of experience in a similar role? This is your chance to advance your career in a dynamic and growing organisation.
Join our IT team as an IT Support Analyst, providing essential support to over 3,000 users. As we embark on an exciting digital transformation journey, you will play a key role in enhancing our Operations, Quality, and Central Services systems—ensuring seamless user support and effective business operations.
Key Responsibilities:
- Provide responsive IT support to end-users, both onsite and remotely
- Monitor and manage the IT support ticket queue, ensuring timely resolution
- Prioritise and escalate technical issues as needed
- Maintain clear documentation of issues and resolutions
- Develop strong relationships with users to understand and resolve their concerns
- Utilise diagnostic tools and knowledge bases for troubleshooting
- Configure and maintain user profiles and system access
- Assist with hardware setup, installation, and maintenance
- Support key applications, including Windows 10/11 and Microsoft 365
Skills & Experience Required:
- At least one year of experience in an IT Support role
- Proficiency with Microsoft Windows OS, MS Office Suite, and hardware troubleshooting
- Experience with Android and iOS devices (preferably in an MDM environment)
- Strong communication and interpersonal skills
- Ability to work flexibly and adapt to changing priorities
- A passion for delivering top-tier customer service
- Experience working within SLA-driven environments
