- Experience being measure by MPS scores, ticket closure time or other customer experience measures
- B2B experience, building and maintaining strong customer relationships
- Exposure of leading a small team
- Proven experience of delivering training and increasing standards within the team
- Resilient personality with a desire to work within a fast-paced growing environment
- Permanent position
- Working hours Monday-Friday, 9am – 5:30pm
- The successful candidate will be working from the Bromsgrove based office initially
- This role will include an element of UK-based travel, the successful candidate will require a full UK Driving License and access to their own vehicle
- Salary £40,000 - £45,000
- Holiday entitlement: 23 days per full year, rising with service up to a maximum of 25 days (+ Bank Holidays)