IT Support Engineer

Your new roleWe are currently seeking an IT Support Engineer to work with a reputable financial services organisation 5 days per week in Bromsgrove. You will act as a point of contact for first contact issues, logging all work requests on internal ticketing system and keeping users up to date with tickets. You will offer expert IT support services, troubleshooting hardware, software, and network issues efficiently for employees across uk locations whilst liaising with third party companies to ensure computer and telephony systems and software are operating to agreed service levels.Occasional travel to different sites will be required, so must have a driving licenceWhat you'll need to succeedExperience supporting and maintaining IT infrastructure, networks and cloud-based systems (eg Office 365 & Azure AD) and setup of computers, mobile devices and other peripherals.Experience setting up remote user PC requirements, including VPN connection, encryption, email, antivirus and server access. Active Directory/Azure Entra IDWindows Server (desirable)Windows 10 and aboveMicrosoft Office and other software productsMicrosoft Azure/365 experience Experience and exposure to hardware such as firewalls/switches/storage arrays/printersMobile Device Management (Tablets, Mobile Phones)Solid knowledge of LAN, WAN and VPN technologiesUnderstanding Security principlesWhat you'll get in return£30,000 per annumWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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