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- Annual Salary: Competitive
- Location: Bromsgrove
- Job Type: Full-time
We are seeking a dedicated Pension Administrator for our Bespoke division within the Customer Services team. This role involves delivering high-standard pension administration services to a variety of bespoke clients and assisting with Maes client processing during peak periods. The successful candidate will be a primary point of contact for allocated clients, understanding their processes and needs thoroughly.
Day-to-day of the role:- Oversee and manage a portfolio of Bespoke clients, ensuring all duties of a Bespoke Executive are fulfilled.
- Support Maes client work as needed, performing all duties expected of a Maes Executive.
- Handle day-to-day team workloads including managing inbox inquiries.
- Assist in training and development of peers, utilizing tools like inform+equip for monitoring and coaching.
- Maintain accurate and up-to-date client files and documentation.
- Stay informed about industry developments, including changes in legislation and market trends.
- Facilitate the implementation of new clients and new business for existing clients, ensuring efficient operation.
- Administer group pensions, including data validation, auto-enrolment assessments, and payroll deduction schedules.
- Liaise between pension providers, The Pensions Regulator, and clients.
- Address employer and employee queries promptly.
- Identify opportunities for added value and maintain compliance with regular audits.
- Arrange and conduct conference calls and meetings with clients as necessary.
- Manage and prioritize workload effectively, including volunteering for additional tasks during quieter periods.
- Experience in a Customer Services role, preferably within pensions administration.
- CII qualifications are desirable.
- Proficiency in Excel, MS Teams, and Outlook is essential.
- Strong organizational skills and attention to detail.
- Excellent interpersonal and communication skills.
- A proactive, team-oriented mindset with a focus on continuous improvement.
- Competitive salary package.
- Opportunities for professional development and training.
- A supportive and dynamic work environment.
- Comprehensive benefits package tailored to meet health and wellness needs.
To apply for the Pension Administrator - Bespoke position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
