Trainee Account Manager

Pertemps Redditch Commercial

Posted 9 hours ago, valid for 2 days

Bromsgrove, Worcestershire B61 7DU, England

£23,500 - £25,500 per hour

Full Time

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Sonic Summary

The job title is Trainee Account Manager with a salary range of £23,500 - £25,500.
The position is based in Bromsgrove and requires full-time availability from 9:00 AM to 5:00 PM, Monday to Friday.
This role is ideal for an ambitious individual looking to start a career in account management, focusing on client relationship building and service delivery.
Strong communication skills and a proactive approach to problem-solving are essential, while previous experience in account management is a plus but not mandatory.
Candidates should be eager to learn and take on challenges as they manage client expectations and coordinate with internal teams.

Job Title: Trainee Account ManagerSalary: £23,500 - £25,500 Location: BromsgroveWorking Hours: Full-time, 9:00 AM - 5:00 PM, Monday to FridayMy client is seeking a Trainee Account Manager to join their team in Bromsgrove! This is a fantastic opportunity for an ambitious individual looking to kickstart their career in account management. In this role, you’ll have the chance to work closely with key clients, ensuring the delivery of exceptional service and building long-lasting relationships. The ideal candidate will be confident on the phone, thrive in a fast-paced environment, and possess strong problem-solving skills to tackle challenges and exceed client expectations.Key Responsibilities:

Build and maintain strong relationships with allocated clients.
Communicate effectively with clients and provide timely updates on live jobs.
Understand client needs and requirements to ensure the best service delivery.
Manage client expectations and provide clear, accurate information in a timely manner.
Monitor and manage Service Level Agreements (SLAs), communicating any delays or issues.
Serve as the key point of contact between clients and internal teams.
Coordinate the allocation of work to subcontractors or direct engineers.
Gather all necessary information before jobs proceed to the planning stage.
Identify areas where additional support is needed and manage resources accordingly.
Address customer issues, resolve complaints, and maintain client trust.
Provide progress reports and forecasts to Directors and Line Managers.
Update client portals and our CRM system to ensure all records are accurate.
Effectively manage the workload of engineers and subcontractors.

Requirements:

Strong communication and interpersonal skills.
A keen eye for detail and a proactive approach to problem-solving.
Ability to build lasting relationships with clients and internal teams.
A willingness to learn and take on new challenges.
Previous experience in account management or a similar role is a plus, but not required.

If you feel you have the experience and passion for this role please click ‘APPLY’ with your up to date CV or email your CV to .

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