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- Provide and support excellent customer service to all internal and external customers.
- Ensure a high level of satisfaction through the timely, efficient and effective completion/delivery of customer orders.
- Report delays as soon as possible.
- Process all stock item sales orders, raising all relevant paperwork, despatch notes, sales invoices, etc on Sage 200 system.
- Send official quotations for all solution/consumable/equipment items, in a timely manner. Follow up all outstanding quotations each month.
- Produce shipping documents, dangerous goods notes and arrange relevant transport for all product sales orders.
- When necessary, establish and maintain liaison with relevant staff or customer representatives to help resolve any technical/schedule enquiries that arise prior, during and after dispatching orders.
- Support Quality Systems Coordinator to ensure the company complies with all REACH regulations associated with the business.
- Arrange import clearance for items being shipped from Sifco USA and for components being shipped from UAE/Canada/etc (IPR Simplified procedure).
- Support despatch/packing staff with any/all relevant shipping information requirements, eg. labelling/ compatibility /bottle sizes/ etc.
- 3 years previous experience, in a shipping role within a related industry
- Competent in Microsoft and Sage based systems
- Position holder has knowledge of shipping legislation and regulations. They must be: analytical, result oriented, creative, flexible, team player.
