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IT Support Engineer 1st /2nd Line Support

IT Support Engineer 1st /2nd Line Support

IMT Resourcing Solutions

Posted a day ago, valid for 8 days

Bromyard, Herefordshire HR7 4SY

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The role of IT Support Engineer (1st/2nd Line Support) is available in Bromyard with a salary of up to £30,000 depending on experience.
The position involves providing support to 400 users, managing Active Directory accounts, and handling tickets in line with SLAs.
Candidates should have some experience in a 1st line or similar IT support role and demonstrate advanced usage of Windows 10.
Knowledge of IT Service Management tools, group policy, and exposure to Microsoft server or cloud technologies is beneficial.
The company offers a hybrid working model, 25 days of holiday plus bank holidays, and a pension plan.

Role: IT Support Engineer (1st/2nd Line Support)Location: Bromyard Salary: Up to £30,000 (DOE)My client based in Bromyard is currently seeking a skilled IT Support Engineer to join there well established IT support team providing 1st line and some 2nd line support. This is a great opportunity for someone looking to secure there first position within IT or looking to get more hands on experience.The Role

Provide 1st and some 2nd line support to 400 users for all issues related to desktop and laptop support
Manage Active Directory accounts both activating and deactivating
Manging tickets end to end in line with SLA
Update and maintain all software and asset registers
Support with ongoing projects

Skills you need

Some experience working in a 1st line or similar IT support role, preferably to defined SLAs.
Demonstrable advanced usage of Windows 10.
Previous use of IT Service Management tools.
Knowledge of group policy, antivirus software administration and any exposure to Microsoft server, virtualization or cloud technologies would be greatly beneficial.
A proactive and enthusiastic approach, driving continuous improvement.
Works well as part of a team, but happy to take on independent tasks.

BenefitsOur client is offering a hybrid working package with 3 days in office and 2 days out alongside exceptional professional development and a competitive package.Paying up to £30,00025 days holiday + bank holidaysPensionWhat do you need to do now? If you are interested in this position please click apply now and forward an up to date version of your CV.Recruiter: Callum Thompson

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IT Support Engineer 1st /2nd Line Support

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