- Provide 1st and some 2nd line support to 400 users for all issues related to desktop and laptop support
- Manage Active Directory accounts both activating and deactivating
- Manging tickets end to end in line with SLA
- Update and maintain all software and asset registers
- Support with ongoing projects
- Some experience working in a 1st line or similar IT support role, preferably to defined SLAs.
- Demonstrable advanced usage of Windows 10.
- Previous use of IT Service Management tools.
- Knowledge of group policy, antivirus software administration and any exposure to Microsoft server, virtualization or cloud technologies would be greatly beneficial.
- A proactive and enthusiastic approach, driving continuous improvement.
- Works well as part of a team, but happy to take on independent tasks.