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ESi Controls Ltd have an exciting opportunity for a Customer Service Co-ordinator to join our team based in Buckingham. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £23,000-£26,000 per annum.
Working hours: 09:00 - 17:00 Monday to Thursday and 08:00-16:00 Friday
Established in 2008, ESi Controls Ltd is one of the fastest growing designers and manufacturers of heating controls in the UK. Our mission is to offer an ever-growing comprehensive range of ‘easy-to-use’ innovative heating controls centred on quality and value for our customers. ESi Controls are now specified in most of the major UK Housebuilders.
About the Customer Service Co-ordinator role:
As a member of our Customer Service Team, you will provide exceptional support to our customers and external sales team whilst assisting in the smooth and efficient running of the office.
Key responsibilities of our Customer Service Co-ordinator:
- Answering questions about a company’s products or services
- Processing orders and transactions
- Resolving issues and troubleshooting basic technical problems
- Handling customer complaints
- To enter relevant contact information into the CRM system
- Process customer credits & returns
- To support the existing internal operations by offering additional support as directed
Our ideal Customer Service Co-ordinator will have the below skills and experience:
- You will have previous office experience, ideally in a similar role
- You will be bright, articulate and must have an excellent standard of numeracy, literacy and communication skills
- You will be able to work autonomously, extremely organised and accustomed to multi-tasking a variety of responsibilities
- You will have a high level of attention to detail
- You will be IT literate and able to demonstrate a working knowledge of Office 365
Desirable:
- Live within a 15 mile radius of Buckingham
- Working knowledge of Sage 50
If you are looking for a new challenge, please click apply now to be considered as our Customer Service Co-ordinator – we’d love to hear from you!
