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We are looking for a proactive and technically skilled Customer Support Technician to join a growing team and provide first-class support to clients across a diverse product range. You will be the first point of contact, helping resolve technical issues, offering product guidance, and ensuring customers receive exceptional service.
What You will Do:
- Provide technical support via phone, email, or in person
- Troubleshoot software, hardware, and application issues
- Escalate complex problems to relevant technical teams
- Document support cases and maintain accurate records
- Assist with product testing, sign-off, and releases
- Share insights with internal teams to improve user experience
- Create sales quotations and provide pre-sales technical support
Key Skills:
- Experience in technical customer support (ideally in a tech environment)
- Excellent communication skills and a polite phone manner
- Logical, methodical troubleshooting approach
- A strong customer-first attitude and team spirit
- Full, clean UK driving licence
- Basic electronics understanding
Benefits:
- Profit-related bonus
- Private healthcare package (incl 24/7 GP, physio, mental health support)
- Enhanced pension and share option scheme
- 25 days holiday + bank holidays
- Cycle to work and EV salary sacrifice scheme
- Holiday purchase option
- Free EV workplace charging
