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Job Title: Customer Support Technician
Location: Buckingham
Contract: Full time, permanent
Hours: Monday - Thursday, 9am - 5:30pm, Friday, 9am - 4:30pm
Salary: 28,000 per annum
Benefits & Perks:
- 25 days annual leave + bank holidays
- Profit-related bonus (after probation)
- Enhanced pension scheme
- Vitality Private Healthcare
- Opportunity to progress
- Employee share option scheme
- Salary sacrifice
- Electric vehicle scheme with free charging at work
- Cycle to Work scheme
- Earlier finish time on Fridays
About The Job:
As a Customer Support Technician, you will play a crucial role in ensuring customers receive the assistance they need. In this position, you will be responsible for resolving customer issues, answering enquiries, and providing expert guidance on products and services. Additionally, you will have the opportunity to conduct product testing, ensuring the highest levels of quality and performance.
Key Responsibilities:
- Provide prompt and effective technical support to customers via various channels, including phone, emails and Microsoft Teams
- Resolve customer issues and answer enquiries regarding products and services
- Conduct product testing to ensure high-quality performance and reliability
- Collaborate with the team to identify and resolve technical and product-related issues
- Utilise a logical troubleshooting approach to address customer concerns
- Maintain a positive attitude and excellent customer service skills
- Keep up-to-date with product knowledge and industry trends
- Participate in training sessions to enhance technical skills
Skill Requirements:
- Proven experience in a customer support role, preferably in a technology-related industry
- Ability to quickly understand and use technical terminology
- Strong written and verbal communication skills with a polite telephone manner
- Demonstrated ability to troubleshoot and solve problems
Desirable Requirements:
- Experience with product testing methodologies and tools
- Basic knowledge of electronics
- Experience in the OEM automotive or motorsport industries, with knowledge of vehicle data analysis, testing, or race data analysis
Due to the location of my client, you must be able to drive and have your own transport.
If you are a motivated individual with a passion for delivering exceptional support, we would love to hear from you. Join our client's team and contribute to their mission of providing top-quality technical support and ensuring customer satisfaction.
Apply now and take the first step towards an exciting career as a Customer Support Technician!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
