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Our Italian based client is looking to recruit a Part time Customer Coordinator to work at their UK head office in Buckingham.
Hours to be worked is 20 hours a week ideally 4 hours a day.
This is a great opportunity to develop your skills and learn other finance and admin aspects of the role, which will all be trained on.
You will be self motivated, have great Customer Service skills as handling ALL aspects of the Customer order journey from, stock enquires, to order taking, order processing, arranging delivery, invoicing, and handing returns and credits.
Daily tasks
- Property lease and maintenance
Processing incoming emails from customers and new enquiries
- Telephones - new enquiries, supply information, take messages etc.
- Post - open post received and process, send post
- Stationery
- Filing
Order processing
- Enter orders
- Send order confirmations to customers with availability and pricing details
- Transmission daily for customer deliveries from Italy
- Monitor logistics between Italy and England
- Monitor backorders and keep customers informed
- Supply product pricing to customers
UK stock management
- Calculate stock required and order from Italy
- Unpack, check and book in stock when received manually and on SAP
- Pick and pack stock for customer orders and prepare DDT
- Book courier to collect orders due to customers
- Undertake annual stock take
Customer returns
- Process after sales orders on SAP
- Monitor deliveries
- Create credit notes once the invoices have been produced
- Send customer credit notes
- Email customers once return complete detailing action taken
Customer invoicing
- Send customer invoices
- Produce monthly customer statements and email to customers
- Credit control - chase outstanding monies
- Monitor and record customer BACS remittances
- Keep records for monthly reporting and for commission invoice to Italy
