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Job Title: Service Manager
Location: Buckingham, Buckinghamshire
Job Type: Permanent
Overview:
Unify are thrilled to be recruiting for a Service Manager to join an established Agricultural Dealer based in Buckingham, Buckinghamshire.
As a Service Manager you will be responsible for managing a team of engineers and coordinating with other departments.
What do I need?
- Proven experience as a Service Manager in this or a related industry, or a seasoned Engineer ready to transition into a leadership role.
- Comprehensive knowledge of machinery and a strong awareness of the seasonal demands affecting customers and business operations.
- Exceptional communication skills, enabling effective interaction with both engineers and customers.
- Adept at managing complex tasks and meeting critical deadlines in time-sensitive situations.
Responsibilities:
- Lead and oversee a team of skilled engineers, ensuring effective organisation and management to achieve team objectives.
- Collaborate with other departments to guarantee the availability of parts and optimise scheduling for maximum efficiency.
- Monitor and enhance service call operations, ensuring all customers receive exceptional support and care.
- Take full responsibility for the management and performance of the service team and workshop operations.
- Build and nurture strong relationships with valued customers, fostering trust and satisfaction.
- Maintain work-in-progress levels in alignment with company policies to ensure smooth and efficient operations.
