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Customer service representative
Customer Service Representative

Customer Service Representative

Randstad Delivery (GBS)

Posted 4 hours ago, valid for 25 days

Buckley, Flintshire CH7 3JH, Wales

£24,000 - £14 per annum

Full Time

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Sonic Summary

Tata Steel is seeking a Customer Service Representative for a 14-month maternity cover role in Shotton, with a salary of up to £24,000 per annum.
The position requires strong computer literacy skills and a passion for delivering excellent customer service in a fast-paced environment.
Key responsibilities include handling customer queries, managing delivery inquiries, and using Excel for data management.
Candidates should possess excellent communication and problem-solving skills, with prior experience in customer service preferred but not essential.
The role offers benefits such as paid holidays, career progression opportunities, and a £300 referral bonus.

Customer Service Representative - Tata Steel, Shotton

Salary: Up to £24,000 per annumLocation: ShottonContract Length: 14 months (maternity cover, with potential for a permanent role)Hours: 37.5 per week, Monday to Friday

Are you a dedicated and customer-focused professional? Do you thrive in a fast-paced environment and enjoy providing practical solutions?

We are looking for a Customer Service Representative to join Tata Steel in Shotton. This role is perfect for someone with strong computer literacy skills and a passion for delivering excellent customer service.

Role Responsibilities:

Handling customer queries and order entry on internal systems
Managing delivery queries and general administrative tasks
Directing customers to the appropriate teams
Using Excel for data management
Working collaboratively in a growing team

Essential Requirements:

Computer literacy (training will be provided on bespoke systems)
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment

Desirable Skills:

Experience with SAP (preferred but not essential)
Strong teamwork and dedication to customer service
Understanding of business protection and practical solutions

Benefits:

Competitive salary
Paid holiday
Exclusive online discounts for restaurants and retail
Career progression opportunities
£300 referral bonus
CV advice and dedicated team support

Interviews:

Initial interviews via Teams, followed by a short in-person interview

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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