Service Designer

Service Designer

Location - Agile working with travel to Warwick and Quinton offices for meetings as required.

Job type: Permanent

Ref: 1010

Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

As the successful Service Designer, you will be responsible for ensuring the seamless design, transition, and delivery of new or modified IT services that align with business objectives and deliver value to Telent Highways clients. From a technology, networking or hosting background, you will have previous experience of engaging with strategic partners and customers to ensure robust solutions are designed, tested and delivered into BAU operations.

What you'll do:

• Apply ITIL best practices to create efficient, resilient, and customer-centric service management processes
• Create Service Transition plans for the delivery of new services into operations including User Acceptance Testing (UAT)
• Ensure Operational Readiness for new or modified service offerings
• Undertake Post-Implementation Review (PIR) of implemented services
• You will work closely with the Bid, Pre-sales, and Sales teams to ensure high quality proposals are submitted, and will design high quality support solutions that are fully costed and deliver high value for the customer
• Assist in translating business and user requirements into functional service designs that are feasible, scalable, and measurable.

Who you are:

The successful Service Designer will have previous experience in a Service Design or Service Transition role, or significant experience in customer service capacity (i.e. Service Management/ Service Desk),

Service Designer Key requirements:

• Service focussed with an appreciation for understanding technical solutions
• Self-motivated and capable of working within bid and project timescales and deadlines.
• Ability to obtain SC Clearance
• Experience of working in an Agile project delivery framework
• Experience in creation of Service Design Packs (SDP's) for new or updated complex services
• Strong Microsoft Excel, PowerPoint, Visio and Word skills
• Have a good understanding of the design concepts of System Thinking, Service Thinking, Design Thinking and Lean Thinking

What we offer:

A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme.
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

About Telent

Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.

Learn more about Telent:

Click here for Telent Video!

We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

We're guided by our values and behaviours:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

Brilliance brought together.