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Our clientele covers both private and public sector healthcare markets. We provide an innovative whole of health solution, covering physical, mental and wellbeing services, and enable patients to conveniently access our services through customer focused technology solutions.
As Global Account Manager Account manager you will be accountable for managing and growing a portfolio of global corporate clients, consisting of large market leading International Private Medical Insurers (iPMI) and world leading multinational employers.
Cultivating long lasting relationships and being a trusted advisor to bring value to our client's businesses through a strong commitment to success, consistent performance, and the ability to sustain commercial growth within a portfolio.
Role and Responsibilities
- Managing the end to end contracting process; key milestones, addition of new services and addendums, the renewal cycle, pricing discussions
- Ensuring SLAs, performance metrics and commercial obligations are consistently achieved
- Developing and maintaining clear account plans for each client, including visibility and ownership of their financial performance and profitability
- Presenting and providing demos of our existing, new and developing products and services
- Educating clients in new product developments or enhancements, or adaptations to our service delivery model that will impact on their customers. Updating them on market trends and any changes in the healthcare landscape impacting the services we deliver
- Client reporting: extracting, scrutinising, preparing and approving reports, ensuring the overall quality is to a professional standard, the datasets are meaningful, and the reporting is improved iteratively both proactively and in response to client's requests
- Presenting client reporting in a compelling way, including account performance, utilisation, marketing campaigns and projects associated with each client
- Working collaboratively with internal teams such as technology, operations, compliance, quality, clinical, legal, projects and marketing with the focus to deliver best in class support for the clients and meet tight client deadlines
- Managing and reporting to the clients both anticipated and un-anticipated changes, improvements or disruptions to the service impacting on their populations
- Day-to-day client management, responding to their ongoing queries from a variety of stakeholders, fielding questions and concerns efficiently and within agreed SLAs
- Reporting regularly to the Director of Global Accounts and senior team to articulate the level of activity, the opportunities, and the risks as it relates to each client in line with the account plans.
- Responsible for overseeing all client related projects to ensure the end to end smooth implementation and delivery within the agreed timelines.
- Being responsive and informative in fielding client requests or escalations
Skills and Requirements
Essential
- Recent experience in an Account Manager role with global markets exposure.
- Experience in global virtual health, international private medical insurance, or a similar client-facing environment.
- Demonstrable track record of delivering value to international insurers and/or multinational corporate clients through effective account management, including evidence of growing corporate accounts.
- Experience managing high-value contracts and growing accounts.
- Knowledge and understanding of challenges and opportunities in supporting clientele across multiple geographical locations.
- Proficiency with Microsoft programs and the ability to learn new processes, technology, and software packages.
- Strong insurance industry market knowledge, including understanding services offered, portfolio make-up, and the competitive landscape.
- Excellent planning and organisational skills, with the ability to balance competing priorities effectively.
ACS are recruiting for an Account Manager. If you feel that you have the skills and experience required in this advertisement to be an Account Manager, please submit your CV including an outline of your experience as an Account Manager. It is always a good idea to include a covering letter outlining your experience as an Account Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Account Manager role you desire.
