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MC Truck & Bus Ltd (part of the MC Group) is a successful and established truck dealer in the South of England. We operate several multi-franchised dealer points plus a dynamic rental business offering innovative business solutions to vehicle operators.
Shift Manager (Workshop Controller) Burgess Hill Depot
Office Based
Earlies
Monday Thursday6.00 am 2.45pm
Friday 6.00 am 3.00 pm
Lates
Monday Thursday1.30 pm 10.15 pm
Friday 11.00 am 8.00 pm
Saturday6.00 am 1.00 pm
An opportunity has arisen for a Shift Manager to join the team at the Burgess Hill depot (this is an office based role).This important and challenging role requires a self-motivated, ambitious & driven individual with excellent vehicle industry knowledge. Applying your knowledge of heavy vehicle mechanics you will effectively delegate technical work to the Workshop Technicians. You will be supported by a Shift Supervisor with the aim of managing, achieving & exceeding all customer expectations.Duties will include:-
Motivating and managing a shift of Technicians ensuring efficiency & productivity targets are met
Issuing work to Technicians appropriate to their skill set
Ensuring repair and service work is carried out to a high standard, monitoring quality
Ensuring workshop performance targets (GP, Efficiency, Productivity) and customer expectations are met
Obtaining the correct level of authority to carry out repairs
Maintaining & using the In-House Tranman system to obtain authority for In-House & MCR vehicles
Maintaining accurate paperwork in all areas
Processing job cards in a timely manner ensuring daily WIP targets are met
Liaising with customers and suppliers, dealing with customer queries and complaints
Monitor Volvo campaign completion
Maintaining and using the Volvo Dealer Point System fully
Ensuring staff follow Health & Safety procedures
To monitor adherence to Health & Safety in the workshop and take an active role in carrying out any improvements/action plans as required.
To succeed in this important and challenging role you will need to demonstrate;
Excellent organisational skills
Strong leadership and communication skills
The desire to provide the highest level of customer service
Good technical knowledge
Experience of running HGV or PSV workshops
Experience of managing people
Good IT skills
The ability to work under pressure
The successful candidate will be required to work alternating shifts:-
The top of the salary range is inclusive of a profit related bonus.
Benefits include: - 31 days holiday inclusive of bank holidays rising to 33 with service, company contributory auto enrolment pension, opportunities for professional development and career progression, a supportive and collaborative working environment and free life assurance.
How to apply
If you are passionate about HGV repair and maintenance and have the leadership skills to drive our workshop team to success please apply.
