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This position calls for a Customer Service Administrator who will be a part of the insurance team, delivering outstanding customer service support and handling administrative tasks in the Burgess Hill office.
Client Details
Our client is a prominent player in the insurance industry. With a customer-centric approach, the company is renowned for its high-quality service and its commitment to employee growth and development.
Description
As a Customer Service Administrator your responsibilities will include:
- Provide exceptional customer service via phone, email, and live chat.
- Manage and resolve customer complaints professionally.
- Process insurance applications and renewals accurately.
- Handle administrative tasks such as data entry and record management.
- Coordinate with other departments for query resolution.
- Assist in the implementation of customer service policies and procedures.
- Identify opportunities for service improvement.
- Participate in team meetings and training sessions.
Profile
A successful Customer Service Administrator should have:
- Proficiency in MS Office and CRM software.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- A customer-focused approach and the ability to handle pressure.
Job Offer
- A competitive salary ranging from 13.50 - 14.50 per hour
- A supportive work environment that promotes professional growth.
- Comprehensive training and development opportunities.
- Opportunity to work with a diverse and dynamic team in the insurance industry.
- Long term maternity cover
