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Customer Service Manager
£28,000 - £34,000, Burgess Hill, Monday to Friday 9am - 5pm, 23days + Bank Holidays, Pension
The Role
Our client, an established and highly successful business in the renewable energy sector, are hiring a Customer Service Manager to join their team in a brand-new role. Working in a busy role, you will be responsible for overseeing the daily operations of the Customer Support teams, focusing on maintaining exceptional service standards while fostering a collaborative and efficient work environment.Some duties include:
- Addressing customer issues and ensuring service excellence.
- Supporting HR functions such as onboarding and offboarding.
- Managing administrative duties and coordinating team operations.
- Scheduling training and conducting performance evaluations.
- Maintaining a safe and productive work environment.
- Assisting office and field teams in day-to-day operations.
Requirements
The successful Customer Service Manager will have previous customer service management or supervisory experience. It is preferred that the successful candidate comes from a background in renewable energy, so priority will be given to those with this experience. You will be an excellent communicator who is passionate about providing an outstanding customer experience and developing your team to do so too. You will be skilled in diplomacy, with a proactive and organised approach to your work. This role could suit someone who has worked as a customer service team leader, team supervisor or customer experience manager.
Company Information
Our client is a rapidly expanding business in the renewable energy sector. They have grown significantly in the past 12 months, moved to new larger offices and have no plans on slowing down in 2025. Due to the fabulous growth, they are experiencing, there is a real opportunity for an individual to develop their career through undertaking professional development and training courses. They have a great dynamic team and are looking to have some positive and proactive join them on their journey.
Package
- £28,000 - £34,000 per annum depending on experience
- 9am - 5pm (with 1 hour paid lunch)
- Pension
- 23 days holiday and bank holiday
Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
