Customer Service Advisor

We are delighted to be working alongside our long term client on an exclusive agency arrangement as they seek to recruit an additional (due to company growth) Customer Services Advisor (shift-work) to join their friendly and busy teams close to Burgess Hill

Customer Service Advisor - shift work

Full Time Permanent role

Shiftwork, 4 days on, 4 days off basis - 12 hour shift, weekdays 0900-2100 and weekends 1000-2200

Close to Burgess Hill - Salary £26740 plus very good company benefits. Additional bonus paid of £3000 after two years of continuous service

This is a superb opportunity to join a very established and highly thought of organisation

Due to workplace location it is essential to be a driver and have your own transport

The role:

The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. The CSA position provides the vital link between motoring organisations, roadside staff and the customer / motorist.

Duties of the position include:

• Receiving calls for assistance via telephone, online messaging system, internal messaging system & RAM communications
• Recording all details taken from customers on the computer database.
• Communicating with all staff via telephone, internal messaging & email.
• Updating computer records with details of each job as operatives arrive and complete tasks.
• Receive calls regarding queries of non roadside services including parking and workshop services

Competencies required:

We are looking for an enthusiastic and self motivated professional with the following qualities

Team skills - you will need to work with a small team of people within the Control Room and good communication is essential

Customer skills -an excellent telephone manner

Working in a busy environment -at times the Control Room can be a very hectic place, with many phone calls and high work volumes. You will need to deal with this calmly but still be able to focus on delivering great service.

Shift pattern

Four days on, four days off

12 Hour working shift pattern. - weekdays 0900-2100 and weekends 1000-2200

If you enjoy working shifts, like having a lot of free time and have a great customer services / phone manner then this is the ideal role for you

Apply today for immediate consideration

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy