Senior Customer Service Executive

URGENT requirement to start ASAP!
** Candidates with office experience from the aviation industry will be prioritised **

Seeking an office based Senior Customer Service Executive to join my client on a permanent basis, on the outskirts of Burgess Hill (Own transport essential).

You will be the first point of contact for customers. You'll play a crucial role in managing customer repairs from receipt to outgoing, providing support, and ensuring a seamless experience from start to finish.
You'll be proactive and customer-focused, handling multiple tasks and prioritising effectively in a fast-paced environment. No two days are the same!
Every employee is highly valued here & your ability to build strong relationships and deliver exceptional service will be pivotal to the company's ongoing success.

Role: Senior Customer Service Executive
Salary: 30,000 - 35,000 per annum DOE
Contract: Monday - Friday - 9am-5:30pm
Location: Outskirts of Burgess Hill, West Sussex. 100% office based.

Responsibilities

• Respond to customer enquiries via phone, email, and in-person, providing timely and accurate information.
• Process customer repair orders, track progress, and keep customers updated on their order status.
• Prepare and provide quotations, generate final paperwork, and ensure all documentation is accurate and complete.
• Act as a liaison between customers and internal teams, including purchasing, workshop, and logistics, to ensure smooth operations.
• Address and resolve customer concerns or issues promptly and effectively, ensuring high levels of customer satisfaction.
• Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored support.

Education and Experience:

• Passionate about providing excellent customer service and building strong relationships.
• Fluent in oral and written English, with strong communication and interpersonal skills.
• Highly organized with a keen attention to detail, capable of managing multiple tasks and prioritising workload.
• Proactive in identifying issues and finding effective solutions.
• GCSE grade 4 or above in English and Maths, or equivalent.
• Must already hold unrestricted rights to live & work in the UK. No sponsorships can be provided.

Additional information:

• 25 days annual leave plus bank holidays, with a loyalty scheme that increases your leave over time.
• Opportunities for progression and career development.
• Comprehensive training provided to ensure your success in the role.
• Own transport essential due to the office location.

If you are interested in applying for this position and you meet the requirements, please apply immediately.

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