Customer Account Manager

Job Title: Customer Account Manager

Location: Burgess Hill

Hours: 9am - 5.30pm Monday - Friday

Salary: 28,000 - 30,000

Duration: FTC January 2026

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where problem-solving is key? If so, we have an exciting opportunity for you! Our client, a leading player in their industry, is looking for a dedicated Customer Account Manager to join their vibrant team on a fixed term basis.

Your responsibilities will include:

• Order Management: Review customer purchase orders to assess requirements and ensure accuracy.
• Software Expertise: Process and maintain customer orders using internal software and manage portal entries.
• Cross-Functional Collaboration: Interact with warehouse personnel, sales, and quality teams to resolve order issues in a timely manner.
• Prioritisation: Assess and prioritise orders based on ship dates and execute analysis to determine order viability.
• Research and Resolution: Utilise internal systems for research to resolve order issues and actively manage open orders pending resolution.
• Critical Order Coordination: Ensure timely shipment of critical orders by liaising with various functional stakeholders.
• Order Monitoring: Expedite and monitor complex orders, addressing any challenges that arise promptly.
• Claims Resolution: Handle customer claims by collaborating with departments to identify root causes and implement corrective actions.
• Pipeline Health Maintenance: Collaborate with customers, sales, and planners to maintain pipeline health on part usage and demand.

To thrive in this role, you should possess:

• Strong customer service and communication skills.
• Proficiency in order processing
• Experience in warehouse coordination and sales support.
• Excellent analytical and problem-solving abilities.
• A proactive attitude and a keen eye for detail.

Next steps:

• To take your next steps towards this exciting opportunity, please apply with your CV now!
• Interviews are taking place ASAP with an immediate start available for the successful candidate.
• If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed)

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.